Effective Date: 4/5/2024
Introduction
Welcome to NIK Motion Studio (hereinafter referred to as “we,” “us,” or “our”). This Refunds and Returns Policy applies to digital services purchased from our website nikmotionstudios.com (hereinafter referred to as the “Website”). By purchasing our services, you agree to comply with the terms outlined in this policy.
Digital Service
NIK Motion Studio provides digital services, including motion graphics and animation services, to our clients. As digital services are intangible and non-returnable, this policy outlines our approach to refunds and cancellations.
Refund Eligibility
We offer refunds under the following circumstances:
- Quality Issues: If the delivered digital service does not meet the quality standards agreed upon or if there are technical issues preventing proper use or viewing.
- Non-Delivery: If the digital service is not delivered within the agreed-upon timeframe due to unforeseen circumstances or technical difficulties on our end.
Refund Process
To initiate a refund request, please contact our customer support team at nikmotionstudios@gmail.com within 30 days from the date of purchase. Please provide details of the issue and any supporting documentation or evidence.
Upon receiving your request, we will review the issue and determine refund eligibility based on our policies. If approved, we will process the refund to the original payment method within 7-15 business days.
No-Refund Policy
Please note that we do not offer refunds for the following:
- Change of Mind: We do not provide refunds if you have simply changed your mind or no longer require the digital service.
- Unauthorized Use: Refunds will not be issued if the digital service has been accessed, used, or distributed without authorization.
Customer Support
For any questions, concerns, or refund requests, please contact our customer support team at nikmotionstudios@gmail.com. We are here to assist you and resolve any issues promptly.
Contact Information
NIK Motion Studios
Email: nikmotionstudios@gmail.com
Changes to Refunds and Returns Policy
We reserve the right to update, modify, or amend this Refunds and Returns Policy at any time without prior notice. Any changes will be effective immediately upon posting on our Website. We encourage you to review this policy periodically for any updates.
Thank you for choosing NIK Motion Studio for your digital service needs.